Terms & Conditions

Service Coverage:

Windows Operating System Troubleshooting/Optimizing

Security Check Up and Consulting

Microsoft Office Troubleshooting and Configuration

Internet and Network Analysis & Troubleshooting

Windows Server Analysis, Optimization and Troubleshooting

Email Deployment and Troubleshooting

Software installation troubleshooting

Windows patch updating and troubleshooting

Network device configuration and troubleshooting (include but not limited to):

          Shared Printer

          Shared Scanner

          Network Attached Storage

          Router and modem    

External device configuration (include but not limited to):



          Wireless display device

          Wireless audio device


Services Not Covered:

Fixing/Replacing damaged or defective devices

Editing, modifying any 3rd party software or applications

Hacking, decrypting or accessing private data or device

Request that violates the local law, copyrights or privacy


Please note, the payment is non-refundable

If the paid ticket is not under IT EASY CO’s service coverage or unable to be resolved, the payment will turn to credit for next request and stay valid until one IT EASY CO solve one request successfully

IT EASY CO PTE LTD reserves the right to the interpretation of the above terms