In 2020, we saw the onset of a digital transformation of businesses from all industries on a scale unlike anything we have seen before. (and it’s still happening) Although brought by an unforeseen natural disaster, we were forced to adapt and with that, lots of invaluable experience and lessons were gained.
More than 80% of the working population in Singapore had to telecommute and the trend will not slow down and even accelerate after the uncertainty is over, not just locally but globally as well. As the changes were quick and unexpected, many companies faced difficulties in adjusting due to inflexible and unprepared IT infrastructure.
In a recent study by French Chamber Singapore, over 61% of companies have developed a risk mitigation strategy for post COVID-19. Governments around the globe have been introducing stimulus packages at huge scale to ensure their economies from failing. However, IT is often overlooked in these strategies and here are our top 5 reasons why you should consider outsourcing your IT support in these unpredictable times.
1) Remotely Accessible IT Support
The good days where you can walk over or file a request with your beloved IT team for your tech problems are gone and the availability of remotely accessible IT support became ever more impertinent. Outsourcing your IT support to an external vendor who specializes in 24/7 IT support with technicians who can be dispatched to fix your hardware directly is a valuable resource to have especially if you want to reduce unplanned downtime.
2) Opportunity for restructuring
Even before COVID-19, companies were finding it difficult to cope with digital transformation, its pace and scope of disruption. This is a prime opportunity for leaders to restructure their company to optimize their business operations, leveraging on the latest digital solutions. Granted, the employees will have to adjust to the new processes, but this is a small price to pay for the long-term benefits. Furthermore, there are vendors who also provide such training for your employees.
3) Stay Focused on Your Core Business
There are mixed opinions on the impact of productivity and efficiency of remote working. Furthermore, with unpredictable changes and disruptions in the economy, IT troubles and downtime can be a major hinderance to your business operations. Leave these problems to the professionals and free up both mental and physical resources. Doing so will definitely help to stay focused on your core business processes and goals.
4) Reduce Operating Costs
Singapore is facing one of the sharpest drop in its employment rate since the SARS outbreak in 2003. Instead of resorting to getting rid of jobs as the only way of reducing costs, outsourcing your IT support can be a viable method and certainly bring additional merits. More often than not, for an affordable price, you get the expertise and knowledge of an entire team of IT professionals.
5) Compliance and Security
With increasing pressure on people, businesses and the economy piling, it is not common to experience frauds and cyber threats, especially with companies doing remote working. In fact, PwC’s Global Economic Crime and Fraud Survey 2020 states that 47% of respondents have suffered frauds in the last 24 months. Use this time to have your IT infrastructure properly assessed by external IT professionals and ensure that both your system and employees can be the first line of defence against such threats.
If you are still formulating a post COVID-19 business strategy or have considered outsourcing your IT managed services, this will be an ideal opportunity. As Charles Darwin said, “It is not the strongest that survives nor the most intelligent, it is the most adaptable to change.” And this quote cannot be more apt in our current time.
IT EASY CO is a Singapore based IT management company who specializes in offfering premium and affordable IT support and consultation. We also offer both on and off site IT support 24/7 and customized IT solutions to elevate your organizations. Click below for a free consultation session with us!